Continuing Health Care (CHC)

What is Continuing Health Care?

NHS continuing healthcare (CHC) is a package of care provided outside of hospital. It is arranged and funded by Clinical Commissioning Groups (CCGs) for people aged 18 years and over who have significant ongoing healthcare needs and have been assessed as having a ‘primary health need’.

People who are assessed for CHC include those who need a very high level of support. Some people may be reaching the end of their lives, or have long-term conditions as a result of a disability, accident or illness. When someone is assessed as eligible for CHC, their local CCG is responsible for funding their full package of health and social care. 

This means that the CCG will find suitable care to meet someone’s assessed needs. The CCG will always try to give options and choices that best match the patient and family’s preferences for the type and place of care provided.

Who is eligible for NHS continuing healthcare?

For example someone eligible: 

  • Could have long-term conditions due to a disability, illness or accident
  • Or could be reaching the end of their lives

The CCG will find the most suitable care package to meet your assessed needs in any setting, such:

  • In your own home: services from a community nurse and personal care, such as help with bathing and dressing.
  • In a care home: as well as healthcare and personal care, the NHS will pay for your care home fees, including board and accommodation.

How is continuing healthcare assessed?

In order to receive NHS CHC funding, individuals have to be assessed by North East London CCG according to a legally prescribed decision-making process to determine whether the individual has a ‘primary health need’. 

If you would like to have a continuing healthcare assessment for yourself, a family member or for a person you care for, you can speak to:

  • Your social worker (if applicable)
  • A member of the clinical team involved in your care
Name of team contact detailswhat they do
Quality Assurance bhr.qualityassurance@nhs.netTransfer in patients
Checklists
Ratification queries
Documentation copies
Full assessment from JAD team
Assessment and review chc.assessment.reviews@nhs.netReview bookings
Appointment bookings
Appointment queries
Commissioning
/ Brokerage
Bhr.brokerage@nhs.netCare package information
Funding queries
Placement queries
Equipmentbhr.equipment@nhs.netEquipment referrals and queries
Rehabbhr.rehabnwb@nhs.netReferral and funding queries
General queries relating to non-weight bearing
Slow stream bearing and back brace
Invoices nelondon.chcinvoicing@nhs.netInvoice queries
Contract queries
Payments
Appealsnelondon.bhrappeals@nhs.netAppeals

Lochlainn Mahon
Continuing Healthcare Manager – City and Hackney CCG  
Clifton House, 75 – 77
Worship Street,
London, EC2A 2DU

Tel: 0203 688 1123
Email: lochlainn.mahon@nhs.net

Name of teamContact detailsWhat they do
Quality Assurancebhr.qualityassurance@nhs.netTransfer in patients
Checklists
Ratification queries
Documentation copies
Full assessment from JAD team
Assessment and reviewchc.assessment.reviews@nhs.netReview bookings
Appointment bookings
Appointment queries
Commissioning
/ Brokerage
Bhr.brokerage@nhs.netCare package information
Funding queries
Placement queries
Equipmentbhr.equipment@nhs.netEquipment referrals and queries
Rehabbhr.rehabnwb@nhs.netReferral and funding queries
General queries relating to non-weight bearing
Slow stream bearing and back brace
Invoicesnelondon.chcinvoicing@nhs.netInvoice queries
Contract queries
Payments
Appealsnelondon.bhrappeals@nhs.netAppeals

East London NHS Foundation Trust
1st Floor
Shrewsbury Road Health Centre
306 Shrewsbury Road
London E7 8QP
Tel: 020 7909 3805
E-mail: CHC.Newham@nhs.net
Working hours: Monday – Friday (09:00 – 17:00)
www.elft.nhs.uk

Name of teamcontact detailsWhat they do
Quality Assurancebhr.qualityassurance@nhs.netTransfer in patients
Checklists
Ratification queries
Documentation copies
Full assessment from JAD team
Assessment and reviewchc.assessment.reviews@nhs.netReview bookings
Appointment bookings
Appointment queries
Commissioning
/ Brokerage
Bhr.brokerage@nhs.netCare package information
Funding queries
Placement queries
Equipmentbhr.equipment@nhs.netEquipment referrals and queries
Rehabbhr.rehabnwb@nhs.netReferral and funding queries
General queries relating to non-weight bearing
Slow stream bearing and back brace
Invoicesnelondon.chcinvoicing@nhs.netInvoice queries
Contract queries
Payments
Appealsnelondon.bhrappeals@nhs.netAppeals

Tower Hamlets Continuing Healthcare Team
East London Foundation Trust
3rd Floor, Beaumont House
Mile End Hospital
Bancroft Road
London
E1 4DG

Tel: 020 7771 5574
Email: BHNT.ContinuingCare@nhs.net
Working hours: Monday – Friday (09:00 – 17:00)
www.elft.nhs.uk

Continuing Healthcare | Tower Hamlets CCG

For any social care queries, contact Local Link at the London Borough of Tower Hamlets:

If you have any other queries, such as eligibility, contact the Tower Hamlet CHC Eligibility Panel:

NEL Commissioning Support Unit
Tele: 020 3688 1387
Email: NELCSU.TowerHamletsPanel@nhs.net

Community Clinical Team
NHS North East London Foundation Trust
Contact: Ian McQuarrie – NELFT CHC Assessment Team Manager
Telephone: 020 3644 2459
Email: Nelftwf.chs@nhs.net

If you want to discuss arrangements for care through an agency or nursing home please contact the brokerage team:  

Waltham Forest Brokerage Team
NEL commissioning support unit
Tel: 020 3688 2459 / 020 3688 1167
Email: nelcsu.wfchc@nhs.net

If you have any other queries, such as eligibility, contact the CHC Commissioning Team:

NEL commissioning support unit
Telephone: 020 3688 1144
Email: nelcsu.wfchc@nhs.net

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