Monthly community phlebotomy pilot update

22 September 2021

Welcome to the September monthly community phlebotomy pilot update.  Previous updates can be found on our website along with a full list of phlebotomy services across BHR.

Due to a national shortage of blood testing bottles, between 26 August and September 17, all non-urgent blood tests were suspended in accordance with instruction from NHS England and NHS Improvement.

We are pleased to report that in line with the best practice guidance, testing activity in primary and community care can now resume for non-critical phlebotomy referrals.

As a result of this suspension, in order to cope with the anticipated surge in demand from October and to ensure waiting times are kept as short as possible, we are planning to increase the opening times at some clinics as well as adding additional clinics during the week and at weekends.

Sites and capacity
Sites below continue to offer provision as follows:

Barking and DagenhamProvision
Barking Community Hospital
Upney Lane, Barking, IG11 9LX
2 Chairs
Mon-Sun
8AM – 4PM
Chadwell Heath Health Clinic
Ashton Gardens, Dagenham, RM6 6RT  
2 Chairs
Mon-Fri
8AM – 4PM
Porters Avenue Clinic
234 Porters Avenue, Dagenham, RM8 2EQ
2 Chairs
Mon-Fri
8AM – 4PM
Thames View Health Centre
Bastable Avenue, Barking, IG11 0LG


1 Chair
Mon-Fri
8AM – 4PM
(provision of a 2nd Chair planned for w/c 4 October)
Havering 
Cranham Health Centre
108 Avon Road, Cranham, RM14 1RG
2 Chairs
Mon-Fri
8AM – 4PM
Elm Park Clinic
252 Abbs Cross Lane,
Hornchurch, RM12 4YG 



 
2 Chairs
Mon- Sun
8AM – 4PM
(the Saturday and Sunday chairs will run until the end of the pilot, 30 June 2022)
Harold Hill Health Centre
Gooshays Drive,
Romford, RM3 9SU
2 Chairs
Mon-Fri
8AM – 4PM  
Raphael House
1124 Victoria Centre, Pettits Lane,
Romford, RM1 4HP
2 Chairs
Mon-Sun
8AM – 4PM
Redbridge 
Barley Court
Barley Court Clinic, Goodmayes Hospital,
157 Barley Lane, Ilford, IG3 8XJ
2 Chairs
Mon-Fri
8AM – 4PM
Hainault Health Centre
Manford Way,
Hainault, IG7 4DF
1 Chair
Mon-Fri
8AM – 4PM  
Loxford Polyclinic
Ilford Lane, Ilford, IG1 2SN  
(Awaiting permission for 3 additional chairs,
as reported in previous weeks the number of Chairs
requested is 4. As below, the closing of phlebotomy
provision at Seven Kings Health Centre has been delayed to accommodate this.)  
1 Chair
Mon-Sun
8AM – 4PM

Phlebotomy provision at Seven Kings Health Centre in Redbridge (set up on a temporary basis during the pandemic) has been extended until the additional chairs at Loxford Polyclinic are confirmed.  Appointments are available Tuesday, Wednesday and Friday.

Online booking

All of the sites above now can now be booked online. And of course for those who do not have digital access, telephone numbers are available.

Primary care provision
The following primary care provision has been agreed with Redbridge PCNs.  These appointments are available to patients outside of their practice and across BHR.  

Redbridge PCNs

Eastern Avenue Medical Centre
737 Cranbrook Rd, Ilford IG2 6RJ
Thursdays 8AM – 12PM
bookable online.  
Fencepiece Road Medical Centre
83 Fencepiece Rd, Ilford IG6 2NB
Tuesdays
8AM – 12PM bookable online.
Fullwell Cross Medical Centre
1 Tomswood Hill,
Barkingside, Ilford, IG6 2HG
Monday – Friday
8AM – 4:30PM
bookable online.
Gants Hill Medical Centre
63-65 Ethelbert Gardens,
Gants Hill, Ilford IG2 6UW
Monday – Friday
9:30AM -11:30AM
Exc. Bank Holidays bookable online.  
Kenwood Medical Centre
Kenwood Gardens, Ilford, IG2 6YG
Wednesdays
9AM -1PM
bookable online.
Newbury Group Practice
Newbury Park Health Centre,
40 Perrymans Farm Road, Ilford IG2 7LE  
Monday – Friday
8AM – 4PM
bookable online.


Wanstead and Woodford PCNs

The following Wanstead and Woodford GP sites have been identified.  Online booking is currently available at Glebelands Practice (link in table below).  All other practices listed will be offering online booking from w/c 4 October:

Aldersbrook
65 Alderbrook Road
Manor Park E12 5DL
Mondays and Wednesdays
9AM – 1PM
bookable online from w/c 4 October 2021
Clayhall Group Practice
14 Clayhall Avenue
Clayhall Ilford IG5 0LG

Monday and Wednesdays
8AM – 10AM
bookable online from w/c 4 October 2021
Saturdays (tbc)
10AM – 12AM
Glebelands Practice
2 Glebelands Avenue
South Woodford E18 2AB
Wednesday
8AM – 11AM
bookable online
Shrubberies
12 the Shrubberies
George Lane, South Woodford E18 1BD
Thursdays
8AM – 9AM
bookable online from w/c 4 October 2021
The Elmhurst Practice
South Woodford Health Centre
114 High Road E18 2QS
Tuesdays
8AM – 9AM
bookable online from w/c 4 October 2021
Queen Mark Practice,
South Woodford Health Centre
114 High Road
South Woodford E18 2QS
Wednesdays and Fridays
9AM – 6PM
bookable online from w/c 4 October 2021

Current data:

  • 25,225 blood tests were carried out across BHR in August 2021.
  • 84% of appointments were carried out within 1 week from the date of booking date .
  • 14% of appointments were carried out within 2 weeks from the date of booking.
  • 2% of appointments were carried out more than 2 weeks after booking (patient choice).

Engagement

  • We have developed a patient survey which can be completed online via a text and email link once the appointment has finished.
  • This link can also be shared via email for those who do not have a mobile phone.
  • We continue to share updates and the link to our dedicated email address in our local and NEL wide stakeholder updates to invite local feedback.
  • We are working closely with Healthwatch to reach out to those who do not have web/mobile phone access for their feedback to ensure that feedback is representative.
  • A frequently updated list of all sites and provision is available on the CCG website, as well as on the NELFT website and is linked to from the BHRUT website.
  • The above mentioned list of sites is also shared regularly with practice colleagues for patients.
  • We are currently looking at how we can create dedicated phlebotomy sessions to accommodate people with learning disabilities.
  • We are also looking at home visiting for those with severe learning disabilities.

Patient survey results to date
Due to the addition of patient characteristics to the survey, based on patient feedback, we are not able to share data this month, but will do so in October’s update.

Your comments

Your comments will help to shape the future of this service and so we continue to welcome your feedback via nelondon.bhrphlebotomyservices.nelccg@nhs.net  

Thank you for your ongoing support.

Tracy Rubery (nee Welsh)
Director of Transformation

Executive Phlebotomy Steering Group Chair
NHS North East London Clinical Commissioning Group

Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North East London Health and Care Partnership

Community phlebotomy pilot archived updates

22 September 2021
25 August 2021
12 August 2021
28 July 2021
29 June 2021
15 June 2021

You can also download archived phlebotomy bulletins following the declaration of a system Serious Incident (October 2020) on the blood testing service in Barking and Dagenham, Havering and Redbridge.

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