NHS North East London Clinical Commissioning Group (NEL CCG) is committed to being open and transparent about the work we do and the decision we make on behalf of local people.
The Freedom of Information Act (2000) – or FOI Act – gives members of the public a right to request access to all types of recorded information held by public authorities, promoting a culture of openness and accountability across the public sector.
We publishes a wide range of information about its policies, structure, governance, performance and more in the About NEL CCG section of this website.
Before making an FOI request
What do I need to do before making a new request?
Check whether the information you seek is already available. We publish information on this website, and you may find the answer to your question is already here. If you ask for information from us that is already published, we will refer you to the published source.
Who can request information?
Anyone, anywhere in the world, can make a freedom of information request to us.
What can I request?
You can seek any recorded information that you think NEL CCG may hold. If the information is environmental, we will respond according to the Environmental Information Regulations 2004 (EIR). You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will decide which law applies.
If the information is your own personal data, then you should make a Subject Access Request (SAR) under the Data Protection Act 2018 (DPA), and not under the FOI Act.
What information must I include in my request?
The FOI Act requires certain information to be supplied before we can respond to your request:
- your real name – we do not have to respond to requests submitted under a pseudonym
- your address (email addresses are acceptable)
- a description of the information you wish to obtain
How soon will I get a reply?
You will receive an acknowledgement by email shortly and a full reply within twenty working days.
What if I am unhappy with the response I get or how my request has been handled?
If you feel your request for information hasn’t been dealt with satisfactorily, then in the first instance please write to the FOI manager for an internal review at firstname.lastname@example.org or at the postal address below.
Make an FOI request now
Your request must be in writing and can be either posted or emailed:
- Email: email@example.com or post to:
- Postal address: NEL Freedom of Information Team, NEL CSU, 1 Lower Marsh, Waterloo, London, SE1 7NT
For requests involving personal data, including SARs, please contact the Information Governance team using one of the following options:
- Email: firstname.lastname@example.org or post to:
- Postal address: NEL Information Governance Team, NEL CSU, Kent House, Station Road, Ashford, TN23 1PP